PRIVACY POLICY & SMS TERMS OF SERVICE Effective Date: July 15, 2026 Last Updated: July 15, 2026 EXCEPTIONAL DERMATOLOGY ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, utilize our AI Receptionist services, or communicate with us. 1. What Personal Information is Collected We may collect personal information that you voluntarily provide to us, including but not limited to: Identifiers: Your name, email address, mailing address, and phone number. Communication Data: Any information you provide when you interact with our AI Receptionist, schedule appointments, or text/email our clinic. 2. How the Collected Information is Used We use the information we collect to provide and improve our services, which includes: Managing and confirming your medical and cosmetic dermatology appointments. Responding to your inquiries via phone, email, or SMS. Operating our AI Receptionist to assist you with scheduling and standard clinic information. Ensuring compliance with healthcare and telecommunications regulations. 3. How Consumer Information and Opt-In Status is Shared We do not sell, rent, or lease your personal information to third parties. We only share your information with trusted service providers who assist us in operating our business (such as our direct communications platforms), subject to strict confidentiality agreements. Critical SMS Disclosure: No mobile opt-in or text message consent will be shared with third parties or affiliates. SMS TERMS OF SERVICE This section outlines the terms and conditions regarding text messaging communications from EXCEPTIONAL DERMATOLOGY. 1. Consent and Scope of Messages If you consent to receive conversational and informational SMS from EXCEPTIONAL DERMATOLOGY, you agree to receive conversational and informational SMS from us. These text messages are primarily used to facilitate customer support, answer practice-related questions through our AI Receptionist, and deliver appointment confirmations, reminders, and scheduling updates. 2. Standard Disclosures & Opt-Out How to Opt-Out: Reply STOP to opt-out of text messaging at any time. After texting STOP, you will receive one final confirmation message, and no further text messages will be sent to your number. How to Get Help: Reply HELP for support, or call us directly at our customer service line. Rates: Message & data rates may apply. Frequency: Messaging frequency may vary based on your interactions and appointment schedule. Privacy Link: Visit our website to view our full Privacy Policy and terms and conditions.